Presonus forces legacy users out the door? Goodbye Presonus.

Blog, Music, Tech

presonus-vs-windows8

In addition to occasionally writing for fizmarble.com, I play in a band.  I write, record, and produce music.  I depend on my various PCs for this and also among other things, an audio interface.

For years I used a Presonus Firepod (Later called the FP10) generously donated by my friend Jaret.  It originally cost quite a bit (450-600 dollar range), and so I didn’t hesitate to pay the $100 repair fee when it eventually crapped out.

It took me from Windows Vista to Windows 7 and eventually Windows 8 on the same desktop PC.  It worked beautifully on Windows 8 by the way, but the desktop was ~6 years old by this time, and a failing hard drive and old hardware beckoned me to upgrade to a new PC, a PC with *gasp* Windows 8.

My unsupported Presonus Firebox and Firepod
My unsupported Presonus Firebox and Firepod

Of course I didn’t think twice about the Presonus Firepod’s compatibility with the Windows 8 PC.  After all, I had been using the Firepod on Windows 8 for several months on my older, upgraded PC.  Why would the new PC behave any different?

Ahh, poor, poor ignorance.  Little did I know that the “great” minds at Presonus would be so cunning, so conniving.  Whereas my Firepod worked fantastically with Windows 8 when it was upgraded from Windows 7 with the Firepod driver already installed, installing the driver on a Windows 8 PC was a different story altogether.  No no, poor ignorance, Presonus had behind the scenes altogether blocked their driver installer from even running on a Windows 8 PC.  So, if you had the driver installed first and then upgraded to Windows 8, you’re golden.  If on the other hand you ignorantly try to install the Firepod/FP10 driver on Windows 8, you will receive a popup from Presonus telling you that the driver is not supported on your Operating System.

Gee Presonus, if you wanted me gone, why didn’t you just say so?  This is how you support your customers?  By forcibly blocking the driver installer from working on a modern OS.  This ensures that customers need to upgrade.  But if you think this customer is going to upgrade to another Presonus product, you have sorely miscalculated.

Instead, a reasonably priced and very stable audio interface now sits on my desktop where once sat the Firepod/FP10.  Now, an Avid Fast Track C600 processes my audio, including the recordings of Twiztid praising the demise of Presonus in a chorus unfit to print here.

WP_001477
Cheaper, and with a smaller footprint too.

If you are in the same boat, check out the Fast Track C600.  Amazon has them for a pretty sweet deal (duh), and Presonus can say they have taken my last dollar.  Now, let’s make some music!

[easyazon-image align=”none” asin=”B005LG0XRS” locale=”us” height=”84″ src=”http://ecx.images-amazon.com/images/I/41G7ZMfkbpL._SL160_.jpg” width=”160″]

Update: Reader Alex has shared in the comments section a workaround to the installer issue.  Follow his method if you want to keep that Presonus pumping out the jams.  He writes:

1. Download the “FireBox Installer v5.13 – PC” from their website (http://www.presonus.com/support/downloads/firebox)
2. Right click on the downloaded file “PreSonus_FireBox_Installation.exe” and choose “Properties”
3. Click on “Compatibility” tab
4. Check “Run this program in compatibility mode for:” and select “Windows 7″
5. Click on “OK” and run the installer again and it should work this time and install all the drivers flawlessly

Thanks, Alex!

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2 comments
Orion Williams
Orion Williams moderator

It really is too bad that Presonus didn’t include support for the latest Windows operating system, and leave users to create workarounds to get their products working. The workaround you posted does work and I have shared it in an update to the original article. Thanks for posting that here. If it still works, drive it til it dies.

sashko
sashko

I figured out how to make my PreSonus FireBox work on Windows 8.1! :)


I just upgraded to a freshly installed Windows 8 and was very disappointed that I couldn't find a driver setup from PreSonus. After having downloaded an older driver installer I was confronted with a "This Setup cannot run on the current operating system. Supported systems are: <list of everything but Windows 8>". Sneaky bastards. My FireBox worked for ages and now it won't work anymore on Windows 8!? Can't be. 


Needless to say, I figured out how to make it work - and it works beautifully so far! All you have to do is to "emulate" Windows 7 for the "PreSonus_FireBox_Installation.exe" file. Here are the steps:


1. Download the "FireBox Installer v5.13 - PC" from their website (http://www.presonus.com/support/downloads/firebox)

2. Right click on the downloaded file "PreSonus_FireBox_Installation.exe" and choose "Properties"

3. Click on "Compatibility" tab

4. Check "Run this program in compatibility mode for:" and select "Windows 7"

5. Click on "OK" and run the installer again and it should work this time and install all the drivers flawlessly


I'm very disappointed in PreSonus for misleading their customers. I was about to list my perfectly working FireBox on eBay and shell out another $200-$300 needlessly.


~Alex